Frequently asked Questions.
No. The Solar Buddies are an empty vessel that allows you to fill with a sunscreen of your choice.
We always recommend using sunscreens with a medium to thick consistency as thinner sunscreens can leak. It is also advised to use a sunscreen low in alcohol as alcohol can affect adhesive.
When checking the ingredients of your sunscreen you will be able to roughly tell how much alcohol is in it by how far up the list it is shown. The higher up the list it is the higher the alcohol content.
Most sunscreens work great with Solar Buddies, but we have found that P20 and Ambre Solaire can affect the adhesive and cause the sponge to detach from the Solar Buddie head.
Sometimes thicker creams need a little help to get to the rollerball. You can do this by giving your Solar Buddie a good old tap. We call it ‘the ketchup tap!’
Yes the Solar Buddies can be washed. We recommend you do this every time the vessel becomes empty in luke warm soapy water. The heads need to be washed on a more regular basis to stop the head becoming clogged with sunscreen they then need to be left to air dry. The Solar Buddies are NOT dishwasher safe.
The lifespan of the heads depends on how it is used and cared for. We recommend the Solar Buddies are cleaned after the vessel becomes empty. The heads need to be washed on a more regular basis to stop the head becoming clogged with sunscreen. Do not leave the Solar Buddie in direct sunlight or temperatures that exceed 30C. If in extreme heat keep your Solar Buddies in a shaded place. Do not use sunscreens high in alcohol as this can affect the adhesive. If all directions are followed the Solar Buddies can last in excess of 6-8 weeks.
Almost definitely. The Solar Buddies cannot withstand direct heat above 30C as it will interfere with the adhesive. It is best to leave your Solar Buddies in a bag or in the shade to avoid any issues. Do not leave your Solar Buddie in your car on a hot day.
Our offices are situated on Chapel Street in Pontnewydd. We are next to the Fiat garage in a brown building and our postcode is NP44 1DL
It depends on the circumstances. If all directions of use have been followed correctly we will investigate further. Contact us directly with the issues you have faced and we can determined the next steps.
Yes, you will need to return your faulty item so we can investigate why the problem has occurred. All items must be returned to:
Solar Buddies HQ, Chapel Street, Pontnewydd, Cwmbran, Torfaen. NP44 1DL.
All orders are issued out the next working day from when you placed your order. All orders are sent Royal Mail 48 hour tracked. If you haven’t received your order after 48 hours (times vary during busy times) please contact us and we will track it for you. In some cases orders can be delivered to a neighbour if you’re not home but you should be left a card. If not please check with your local depot. Your local depot will hold a parcel for 18 days, after this time the parcel gets returned to us. If your parcel is return to us you will be liable to pay postage for it to be resent.
If you have received your order and no longer require it you can request a refund provided it is in the 14 days of receipt. Your item must be unused and sent back in its original packaging. (The customer is liable for postage.) If you experience a fault and it is within 14 days and you do not wish to receive a replacement you can request a refund. (The products must be returned to us and the customer is liable for postage.)
Solar Buddies recommendations.
Not suitable for children under 36 months old (due to small parts). Adult supervision required to ensure adequate coverage.
It is recommended that the bottle not to be shared due to hygiene purposes, if you have any skin conditions or any concerns, please seek advice from your GP before use.
It’s recommended that the sponge unit be replaced every 2/3 months if in constant use.
If using at a beach, ensure no sand enters the roller ball or sponge as it could stop the buddies from working to its full potential.
Remove any excess sand from body before applying lotion.
Solar Buddies work with most sunscreens. We advise not to use oily or watery type sunscreens (e.g Sprays) as they can leak. For us conventional sunscreens from ‘squeezy’ bottles work best. Thicker creams can work but may need a little help getting to a roller ball. If you have any questions about the best products to use please do get in touch! See above for our FAQ’s.
SOLAR BUDDIES ARE SOLD AS AN EMPTY CONTAINER AND WE TAKE NO RESPONSIBILTY FOR MISUSE, REACTIONS OR EFFECTS FROM THE SUNSCREEN THAT IS USED IN THEM. ALWAYS FOLLOW OUR GUIDELINES FOR USE AND THE GUIDELINES OF YOUR SUNSCREENS MANUFACTURER.
Use a sunscreen with a minimum SPF 30, water resistant and has a broad spectrum rating of both UVA and UVB protection.
Use generous amounts of sunscreen and apply every 2 hours regardless of its stated daily recommendations to ensure full ongoing protection.
Sun screen can become less effective if you sweat, remove clothing and go swimming, so reapply after all of these.
Apply sun screen at least 20 minutes before going out. Cover all exposed areas and don’t forget places like the back of neck, back of knee’s, tops of ears, nose and scalp.
Use other sun safe procedures as well as using sun screen. Wear a hat, sunglasses, keep well hydrated and covered up with SPF protective clothing.
Try and Stay out of the sun during 11am-3pm or seek shade when the sun is at its strongest.
Keep young children and babies out of direct sunlight.